risk tolerance – the degree, amount or volume of risks that an organization (or individual) will withstand;

risk threshold – measures the level of uncertainty or the level of impact at witch a stakeholder may have a specific interest;

risk appetite – the degree of uncertainty an entity is willing to take on in anticipation of a reward.

Crosby – Quality is conformance to requirements;

Deming – Quality is a management problem 85% of the time.

Juran – Quality is fitness for use (suitability for use); conformance and quality by design.

 

 

• responsibility – ownership of decisions and action;
• respect – the appropriate treatment of people and resources;
• fairness – being objective and making impartial decisions;
• honesty – understanding the truth and taking actions based on truth

 

Tuckman’s theory of team development:

1. forming
2. storming
3. norming
4. performing
5. adjourning

Sources of conflict in order of frequency:

1. schedules
2. priorities
3. resources
4. technical opinions
5. administrative procedures
6. cost
7. personality (7th!?)

• McGregor’s Theory X – people are lazy and dislike work, therefore they must be watched closed and micromanaged;
• McGregor’s Theory Y – people enjoy work and are self motivated;
• Maslow’s …
• McClelland’s Acquired Needs Theory – Achievement, Affiliation, Power;
• Herzberg’s Hygiene Factors Theory – poor hygiene factors destroy motivation;
• Ouchi’s Theory Z – a job for life increases loyalty (!?);
• Contingency theory – the effectiveness of a leader’s management style is dependent upon the situation;
• Vroom’s Expectancy theory – the intensity of work effort depends on the perception that an individual’s effort will result in a desired outcome.